Frequently Asked Questions
What kind of company is liveWELL?
liveWELL partners with healthcare systems, payers and employers to help seniors and family caregivers access the support and personal care services necessary to assist with daily living activities - improving independence, quality of life and reducing unnecessary healthcare expenditures. Our unique model integrates the non-clinical and clinical care plan to provide a better overall experience and outcome. Our goal is to help individuals identify and refocus on the things they enjoy, so they can live more active, healthier and fulfilled lives.
What makes liveWELL different from other home care providers?
We combine non-clinical care and clinical care needs together in one plan to deliver an all in one care plan that creates better health for our patients and outcomes for our partners
How are liveWELL services paid for?
Medicare, and most Medicare Advantage Plans, do not reimburse for our services. Patients are responsible for 100% of the cost using their retirement savings or long-term care insurance. Please speak with our team regarding your options.
Can liveWELL services be provided in a hospital, skilled nursing or assisted living community?
Yes, through our personalized approach, liveWELL provides services in any setting you call home including a nursing home, assisted living community, or other setting.
What happens if I need to cancel or reschedule a liveWELL service?
We simply ask that you call the office two hours prior to the scheduled service. You can ask to speak with your staffing specialist or the General Manager. We request that you speak to someone in person, and not leave a voicemail as we do not want to send an employee to your home when you have cancelled the service.
What happens if my caregiver is sick?
liveWELL has the commitment, resources and systems that enable us to guarantee a replacement.
What do I do if the caregiver provided does not meet my expectations?
Our goal is to ensure you and your loved ones are 100% satisfied. If the match is not good, we will work with you until we all achieve a great fit. We will work hard to ensure we find the caregivers that work the best for you.
What is the process for filing a concern or complaint?
In the event you find our services unsatisfactory, we want to know about it. The only way we can fix the problem to your satisfaction is to clearly understand the concern and thoroughly investigate the situation. Please contact us immediately as we do not want you to continue with our services or cancel them due to a situation that we were not given an opportunity to rectify. You can speak directly with your Care Manager about your concern and if he/she is unable to fully satisfy your concern, please contact liveWELL at 251-615-2001